Frequently Asked Questions
Do I need to book a table?
We recommend booking online if you intend to eat that night, just so we can secure you the best possible table for your visit.
Online Delivery?
We always welcome orders over the phone or through the internet go to the following link to order online.
Can I change or cancel my order?
Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund. If you wish to change or cancel your order, you may contact us directly to action your request but please note that there is no guarantee that we will be able to agree to your requests as we may have already started processing your order.
Free Range Eggs?
Basil Spice prides itself in offering great-tasting food at a great value. Chicken welfare is of utmost importance however we also need to consider the price our customers are willing to pay. We continue to engage with our suppliers in the search for practical welfare improvements.
Our are meats Halal?
We source our produce from the local halal butcher and have verified that all meat cooked in our meals is halal.
I Have A Food Allergy, Can I Check The Ingredients Of Any Of The Items You Serve?
We want to make sure everyone can enjoy their Basil Spice experience with us. In our restaurant, you can check with our chefs, who can tell you all the ingredients in every dish we cook. If you do have an allergy, please let us know when you order so we can make double sure your meal is prepared with the utmost care to minimise cross-contamination.
Is There Anything On Your Menu Suitable For Vegetarians?
Look out on our menu for the vegetarian selection, our chefs are happy to accommodate with extra dishes if you are looking to have a special event.
Do you have a christmas menu?
We look forward to certain festivals around the year and look to promote any eventful and seasonal dish via our social media and our newsletters.
Do you have a kids menu?
We currently are looking to create a kids menu so do check back soon.
Can I recommend a menu for my event?
We always are looking to cater to your needs and work closely with you to get the perfect evening. For events, there are options to expand the selection of dishes you may want to provide. Speak with our team to find out more.
Terms & Conditions for sales
These are the terms and conditions on which Basil Spice supply products to you, whether in store or by phone, via our websites (www.basilspice.com).
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order. If you have any questions relating to these terms and conditions please call Basil Spice before you place an order.
INFORMATION ABOUT US
Our site is operated by Choice Ruby Limited (“we”, “our” or “us”). We are registered in England and Wales under company number 09962664 at 2 Adams Business Centre, Cranes Farm Road, Basildon, Essex, England, SS14 3JF.
SERVICE AVAILABILITY
Subject to minimum delivery spends, Stores offer a delivery service to certain prescribed areas of Essex to ensure that our products are at their best when they reach your door. If you live outside a prescribed delivery area, you will not be able to have our products delivered to your door although you may collect any products you order from your chosen Store.
For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels.
ORDERING
You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
If you place an order via our Site, you will be presented with confirmation on your screen that your order has been received and accepted. Your contract is only formed when you have been presented with this confirmation.
You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order.
If you place an order in the Restaurant, your contract will be formed when you receive your receipt of purchase.
PRODUCTS
All products are subject to availability. In most cases, you will be offered an alternative for any out-of-stock item.
Stores are busy working environments and there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. Instead, please telephone the Restaurant and inform your order-taker directly in full of your allergies.
We do have a number of options available for vegetarians which are indicated on our menus. We also have procedures in place for making dishes that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our stores for vegetarian food. If you are a vegetarian please inform your order-taker who will do their best to ensure that any risk of cross- contamination with your order is minimised.
Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Ground beef and chicken breast strips contain added water.
Some products may have been previously frozen.
Our breads are handmade to order with fresh dough. The images of our products contained on our menus and Site are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the dishes can vary and products you order may vary slightly from those images.
AVAILABILITY AND DELIVERY
We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors such as the weather and traffic conditions may occasionally prevent us from achieving this.
We will do our best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.
If your order is for delivery and you have requested delivery ‘asap’, we will do our best to fulfil your order within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing the Restaurant at the time. For a real time update of your order, please call the Restaurant for an update of your order.
CANCELLATION
You have the right to cancel an order by telephoning until either:
● in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
● in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.
If you wish to cancel an order after food has been used to start preparing it, you may, at the Restaurants discretion, be charged the full price of the order and no refund will be due to you.
In the unfortunate circumstance that the Restaurant needs to cancel your order after it has been accepted, the Restaurant will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.
PRICE AND PAYMENT
Prices are as quoted on our menus, Site and Restaurant and may change from time to time, although changes will not affect orders already placed (unless due to a technical error).
Payments, for orders placed via the Site and Restaurant, are made directly to us.
OUR LIABILITY
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you and us at the time of your purchase.
We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability for:
● death or personal injury caused by our negligence;
● fraud or fraudulent misrepresentation; or
● any liability which cannot legally be limited or excluded.
WRITTEN COMMUNICATION
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control and includes in particular (without limitation) the following:
● strikes, lock-outs or other industrial action;
● civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
● fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
● impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
● impossibility of the use of public or private telecommunications networks;
● the acts, decrees, legislation, regulations or restrictions of any government; or
● non-performance by suppliers or subcontractors.
WAIVER
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.
SEVERABILITY
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
ASSIGNMENT
We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
ENTIRE AGREEMENT
These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
VARIATION OF THESE TERMS AND CONDITIONS
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
THIRD PARTY RIGHTS
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
LAW AND JURISDICTION
Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
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Just want to say Thank you! I have fussy eating children. One being autistic & with sensory issues. All staff are very polite, patient understanding with us. They make us... read more
We recently visited this restaurant and really enjoyed our experience. The food was really fresh and tasty. My husband had a chicken tikka masala which wasn’t that horrible dyed red... read more
The food was amazing, the staff is so nice and the portions are very big compared to other restaurants in the area. My favourite was Chicken Tikka Biryani, it was... read more
This restaurant is stunning, I celebrated here with my family of 6, as we couldn’t take more due to Covid-19. The staff were amazing! They are outstanding on
hygiene, they... read more
I visited here on the tastecard with my wife and 3 year old son. The food was all very tasty andthe staff were friendly especially the owner who made a... read more
Have eaten here a couple of times now and also had takeaways, the food is always really good and the staff pleasant. We booked for the comedy and curry night... read more
- Had a lovely meal celebrating our wedding anniversary the food was amazing and the sevice was exceptional. Great ambience, great food, the service is even better. Adam is a great host and his staff offer the best service, they all have personality and a smile.
Best... read more
We just had takeaway from basil spice it was our 10th wedding anniversary it was really lovely all hot delivered on time the only thing popadoms were in pieces not... read more
The food delivered tonight was delicious. It was here really quickly, piping hot, excellent quality and fantastic flavours. 10/10
I and hubs decided to try Basil Spice for the first time last night and all we can say is, WOW amazing!!
From the friendly greeting to the meal... read more
Have seen this restaurant when driving past. Its on an industrial area. Don't let that put you off. I ordered a delivery having changed from our previous Indian takeaway by... read more
- I can't believe I've never been here before! Had thr best Chicken Madras of my life the other night. Everything was cooked fresh and delicious. Will definitely be back!
Yet another amazing meal from Basil spice, Adam,Jordan and the team excel in customer service and the quality of the food from the kitchen staff match that service. Hot, tasty... read more
Had a takeaway. It was delicious and the best Indian take away around. They are friendly accommodating and serve the best food in the area . Can’t wait until the... read more
Just had a Indian from basil spice for my husbands birthday was lovely hot and didn’t take long to arrive well pleased would recommend this Indian
Went here last night with my family (4 adults +2 babies), staff were very friendly and attentive , was a lovely restaurant to eat in and the food was delicious,... read more
Most amazin place. Very tasty food and atmosphere. Very clean restaurant and friendly staff. Alot people recommeded to me so i thought i try it out. We loved it. We... read more
- Family dinner - Staff are amazing helpful nothing was too
Much trouble food was great atmosphere was lovely and Adam always makes you welcome x anyone who loves Indian must give this place... read more
For the last 7 years I’ve driven to Romford for my usual curry, but lockdown prevented this, and I’m glad it did or I wouldn’t of tried Basil Spice. The... read more
We cannot thank Adam enough for a fabulous night at Basil Spice my son turned 18 and Adam decorated the tables brilliantly the food was absolutely amazing and the staff... read more
Never been here before. And a friend suggested going here for a get together. So glad she chose this restaurant it was a great evening. This restaurant was very clean... read more
We just had a lovely meal for 2 delivered for its our 10 th wedding anniversary today .
Food was lovely and hot and delivered on time
The... read more
Group of 7 wanted a last minute Indian, found this restaurant with a quick google search and so so glad we did! It’s very nice inside the restaurant, and the... read more
- Atmosphere was great, a special thank you to all the staff and especially Elaine who made us feel welcome and well looked after, amazing hospitality and just the service i... read more
Fantastic food and ambiance, staff were also great, I will be coming again with my family. Thank You
Belated Christmas night out with friends. We all had such a great night. Staff are fantastic and the food is exceptional!
We visited here last night and the food
And service was amazing!!
We have gone past this restaurant a number of times and always said
We would go, last... read more
Delicious food, brilliant service, all very friendly staff. Loved the surroundings too. Spot on and cannot recommend enough. Cant wait to go back!
Thanks for a beautiful meal... read more
First time me and my partner have eaten here and it was lovely. The tables were not crowded together which I have experienced at other similar restaurants, the decor was... read more
- Had a lovely family meal 6 of us in total including my 2 kid, was great food, friendly service was our first visit would defo return again soon x thanks
Very good food delivered on time, comes into one of our best Indian restaurants in Europe we have tried a great many and this was excellent, also included little Easter... read more
This was the perfect restaurant for a date night! The music as nice and relaxed, restaurant is always well decorated and clean. Previously I have had takeaways which have been... read more
I am truly overwhelmed at how wonderful this place is. I had my 40th birthday party here last night and can't thank Adam and his beautiful wife enough for what... read more
Never been here before and a bit of a surprise to start with. However that said the food was superb and staff excellent. well priced too.
We came here last night as a group of 16 for my husbands 40th birthday!!
What a brilliant night we had!! The food was amazing, the staff was excellent!!... read more
- We were in a hurry & staff responded well. Excellent service & delicious food as always. Happy to recommend I can’t praise this restaurant enough, such a lovely place, amazing food, great service & accommodating staff. I recommend this place to anyone who wants a great meal out in... read more
Customised a lovely meal for me. "This will be hot in the tummy not too much for your taste buds". Great service guys. Thank you Simon
I absolutely love this place! The food is always amazing! The best Indian in Basildon!!! The people are brilliant, they are so proud of their family and put on an... read more
Wow!!!! What can I say from the minute we arrived to set up the staff and children were amazing our meal for 21 people was spot on the whole... read more Great food, Great entertainment, Great friendly staff - Absolutely love this restaurant! All the staff can’t do enough for you and always cook our meals perfectly! The waitress Claire and waiter Jordan are always polite and pop over... read more
- We ordered from here for the first time this weekend to celebrate my dads special birthday and also Father’s Day. The food was very tasty and very hot when it... read more
Have eaten at the restaurant many times and the food is always amazing. We just got a delivery for the first time and the food was just as good, the... read more
I'm 70 years old. Seen so many Restaurants in my life. Must admit this Restaurants is one of the best tasty food I have had. Very kind polite staff who... read more
Was driving past and decided to give it a go so glad we did I can honestly say I have never had Indian food like it. Firstly the waitresses we're... read more Went to Basil Spice for a fundraising event and it was nothing short of amazing! Food was so tasty, staff were all excellent and fabulous hospitality. Prices were reasonable too.
My first time here for my best friends birthday meal & I have to say it was one of the best Indian restaurants I’ve been to in years. The food... read more
- Been here a few times. Adam,Hattie and staff are fantastic, they really go out of their way to look after you. As for the food, gorgeous cooked freshly to order.... read more
Ordered takeaway ,food on time hot and very delicious, also a little gift of sweets
Food very tasty , best I’ve had will keep coming back and come again when... read more
Visited at the last minute with family including my young nieces and glad we did.
Selection was very good and prices were extremely reasonable.
Everyone’s food was perfectly... read more
Simply the best Indian. Been regular past 2 years. Introduced my friends & family to basil spice they absolutely love it. The restaurant is decorated beautifully and the foods delicious.... read more
The food was amazing and staff were so loving towards me and my family. Really took care of us. Nice and clean as well!
The meal was to celebrate our daughters 50th birthday we had 17 family members we ordered our meals on the Friday as we had 5 different families we asked bas... read more - We normally order the take away from here but decided to visit the restaurant for a change. Service was so friendly and warm. And the food lovely as usual -... read more
Been working away all week and thought I’d leave the best till last, and this has to be the best curry I’ve ever had. I recommend the Lamb Razala what... read more
Excellent food, excellent service from Jordan the waiter. This was our first visit, but sure wont be our last. There was a 50th birhday large party, & we had a... read more
All I can say is do not be put off by the outside or on first impressions inside that say could with a bit of modernisation, the food is amazing.... read more Thanks for such amazing service ! Rocky and all the staff were fantastic as was the food and the wonderful table decorations , best place to celebrate 🥂 Well what a great night out. Not been here in 13 years hubby in 15 years. The food way back then was disgusting. Atmosphere horrid staff were miserable not a... read more
